IT Operations Lead

Posted 27 April by BCT Resourcing
£60,000 per annum
Manchester , Lancashire
Permanent, full-time
Work from home

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Posted by BCT Resourcing
IT Operations Lead / Manager
Manchester / Hybrid
£60,000 per annum

Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.

You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support.

The leadership & direction you provide will drive process improvement practices and further empower data driven decision making!

Key Responsibilities:

* To collaborate with cross-functional teams to monitor application and infrastructure performance
* Proactively identify & address issues to minimise downtime, ensuring optimal performance.
* Work closely with the development team to maintain and improve system reliability
* Lead new initiatives to enhance service desk best practice
* Implement best practice for Incident Management , resolution and efficiency
* Collaborate with wide stakeholders to optimise system performance
* Lead and mentor a team of support analysts.

We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team.

This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and brining the best out of people!

A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office.

Required skills

  • it support
  • IT Operations Lead

Reference: 52545680

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