IT & Networking Graduate

JOB TITLE:IT & Networking Graduate

JOB LOCATION:Cumbria

TERMS:1 year Graduate Programme

THE JOB

Are you a recent graduate ready to join an innovative company, that puts their people first! Join our 1 year Graduate Programme to kickstart your career in the Telecoms industry. You would be joining a team of dedicated and passionate people who work hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Cumbria.

WHY CHOOSE US?

• Enhanced Training: We want to make sure you’re given every opportunity to succeed in your new role. Alongside job specific training you will be supported through a 3-month, Fibrus own, "Business Essentials" course.

• Mentorship: Every Graduate that joins Fibrus will have the support of their new manager, and you will also have a mentor to guide you through your year with us. Both your manager and your mentor will be committed to guiding you towards success.

• Hands-on Experience: You will gain invaluable experience through owning your own projects and pieces of work with the support of experts in your chosen field.

• A positive, inclusive culture: We like to do things "the Fibrus way".As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People 'We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

WHAT WILL YOU BE DOING?

• You will support a range of IT systems for Fibrus

• Supporting with our IT assets the area of licences, configurations, reports, monitoring, security policies and tracking

• Assisting with implementing, assessing and reviewing IT security controls

• Working with 3rd party suppliers to reach support resolutions

• Troubleshooting end user problems

• Resolving technical issues and escalating where appropriate

• This role offers a unique opportunity for a secondment into our Network Operations Centre to support with various 1st Line Networking issues.

• Identifying faults and engaging with the relevant teams for support.

• Proactively managing critical alarms.

• Proactively manage outages, giving continuous feedback to the wider business and our customers.

• Own and manage tickets for incidents and faults

WHAT WILL YOU BRING?

• You will be a recent graduate in a Computer Science, ITor other relevant discipline.

• A solid understanding of IT (hardware and software)

• A solid understanding of IT security principles and approaches - knowledge of the Telecommunications Security Act is ideal however not essential

• Ticket and fault management experience coupled with excellent customer care skills

• A problem solving approach, taking pride in achieving the best mutual outcome for the end user and Fibrus

• Relevant work experience, this could be from a placement year, is desirable but not essential

OUR RECRUITMENT PROCESS

To apply to join the Fibrus family, please do so online via our Careers Site. What happens next? Our Talent & Development team will support you through our Recruitment Process which will look like this:

Stage 1: A 15 minute screening call with a Recruiter, to learn more about you and your future career goals.

Stage 2: A brief, online assessment.

Stage 3: An interview with a Recruiter and the Hiring Manager for your chosen department. Your Recruiter will brief you on anything you need to prepare for this in advance.

If you require any reasonable adjustments, that is not a problem. Please make your Recruiter aware on the initial screening call. We wish you the best of luck and thank you for your interest in Fibrus!

At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrusand Viberoptix (our partner organisation) belong to the Infracapital group of companies and operate as Fibrus Networks Ltd, Fibrus Networks GB Ltd and ViberoptixLtd. We willretain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email us if you do not wish us to retain your information or do not wish for us to share your information.