IT Helpdesk Analyst

Your new company
This exciting opportunity is within an Investment Management client based in Central London. My client are looking to expand their IT team, and are hiring an IT Helpdesk Analyst.

Your new role
We are looking for an IT Helpdesk Officer to join our team on a full-time, permanent basis. You will work in our office and provide first and second line support for our users, as well as ensure the smooth operation of the Help Desk.

What you'll need to succeed
As an IT Helpdesk Analyst, you will be responsible for:

• Serving as the main point of contact for users who need assistance with IT issues.
• Managing user requests through the clients' Helpdesk system and keeping them updated on the status of their queries.
• Troubleshooting desktop environments that run on the Microsoft Windows operating system.
• Providing front-line support for all system users and maintaining their desktop equipment.
• Assigning queries to the appropriate resource and generating management reports on queries.
• Training users on how to use the technology provided and supporting them with business applications.
• Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's.

Experience Desired

• 2-3 years of experience in Financial Services, preferably within Investment management.
• Experience in providing user/technical support and feedback to users and management according to SLA's.
• Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365.
• Skills in managing and administering Microsoft Defender Security.
• Active participation in handling Helpdesk requests in an SLA's driven environment.
• Experience in data backup and related processes and techniques.
• Working knowledge of remote access solutions (Microsoft's Remote Help).
• Ability to work as part of a distributed support team.
• Good communication skills with IT hardware and software suppliers.

What's on offer?

• Competitive salary between £35,000 - £40,000 (depending on experience).
• Performance-based bonus.
• Additional information on the package once in process (including benefits and full job description).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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