IT Desktop Engineer

Job Details

Salary: Up to £35,000 depending on experience

Job Type: Full Time (37.5 hours per week) + Overtime pay

Full Job Description

We are a successful company committed to providing top-tier IT support and solutions to businesses across the Liverpool city region. We are currently seeking motivated individuals with experience in Microsoft Windows desktop and server environments to join our team.

We are looking to hire enthusiastic IT Engineers already operating at a 2nd Line level or experienced 1st Line Support Engineers aiming to advance in their careers.

This position offers the opportunity to join a growing firm, providing a clear path for career development and progression, along with the chance to contribute to the business's evolution.

Responsibilities:

• Collaborating within the team while also demonstrating self-motivation and independence
• Adhering to company and team policies and practices
• Taking ownership of support tickets from initiation to resolution
• Managing SLAs and meeting customer expectations
• Responding to email and phone support requests to maintain customer computer systems
• Providing technical support via phone, email, and remote channels
• Handling both reactive and proactive maintenance tasks
• Contributing to IT projects as needed

Required Skills:

• 3+ years of demonstrable experience in IT support services or consultancy
• Proficiency in MS Win 10/11 Desktop support and MS Office 2016+ Application support
• Familiarity with Anti-Virus Technologies (Eset / Bitdefender) and MS Server 2016+ administration
• Experience with MS Exchange 2016+ Administration and MS Terminal server administration/support
• Ability to troubleshoot LAN/WAN/VPN/Router/Firewall/WIFI issues
• Understanding of DNS, DHCP, TCP/IP
• Experience with remote access tools
• Willingness to attain Microsoft 365 accreditations - MS900, MS102

Desirable Skills:

• Experience in managing HyperV patching & Upgrades
• Proficiency in Microsoft 365/Exchange, SharePoint - Admin and Migrations
• Ability to script and automate tasks using tools like PowerShell
• Familiarity with backup technologies (experience with Hornet and Acronis products is desirable)
• Relevant Microsoft certifications in Networking/Desktop/Servers
• Experience with VoIP systems (CTX) - troubleshooting and administration

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.