IT Customer Support Manager - SaaS/ Software Solution

IT Customer Support Manager - SaaS/ Software Solution

£45,000 basic + Great company benefits and £5,000 bonus every year.

This is a fantastic opportunity to join a global Award-Winning, Software / SaaS company as a Client Support Manager. This role focuses on providing technical support technical support via phone, email, and chat and diagnosing and resolving any technical issues clients may have. This opportunity comes with a huge amount of career progression as the company expands.

Responsibilities:

• Use your strong technical knowledge and problem-solving skills to diagnose any issues.
• Communicating effectively with customers from all industries, ensuring they feel valued.
• Proactively identifying and documenting solutions to common issues, contributing to our knowledge base and improving overall support efficiency.
• Support Sales Team in setting up demo accounts and new customer accounts
• Create and update records in databases with customer and prospective customer data

Requirements:

• 2+ years of experience in IT customer support.
• Strong technical knowledge of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and de-escalate situations.
• A passion for customer service and a commitment to exceeding expectations.
• The ability to work independently

This company is based in Watford; however, they work on a hybrid basis, so you will only be required to go into the office two days per week.

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