IT Cloud Support Apprentice

Employer description:

ITWiser are looking for a keen and ambitious IT apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security, as you will gain experience with a variety of IT systems such as servers, desktops, routers and learning how to secure and support them. As you progress you will be given more responsibilities and roles within the team to grow your skill set in this growing area of business.

Overview:

The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided as well as access to a variety of different systems to learn. Daily routines will be allocated which include tasks like checking backups and antivirus are up to date. You will learn to use and be required to use a ticketing timesheet system to keep a log of issues.

You may be required to visit client sites from time to time so should have your own transport and full UK driving license. 

Responsibilities:

• First line telephone support, diagnose issues with customers telephony services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits)
• Remote programming works, so changes to customer systems as and when requested
• Liaising with customers to keep update regarding projects and tickets
• Checking backups and antivirus are up to date
• General admin tasks relating to service team

Desirable skills:

• Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS
• Knowledge of android and iOS smart phones
• PC hardware components & building/repairing PCs
• Understanding of backups and disaster recovery systems

Personal qualities:

• Have your own transport and full UK driving license
• Interest in IT (and IT security), including hobbies and/or education within IT
• Have a ‘can do’ attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems
• You should be able to work well in a team environment
• Ability to handle customers queries with empathy and tact

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

8.30am - 5pm

Benefits: 

• 28 days holiday including bank holidays
• Free on-site parking
• Casual dress code
• Friendly atmosphere
• Coffee machine
• Free tea/coffee

Future prospects:

Permanent employment after successful completion of apprenticeship. 

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!