IS Analyst

Our client is a leading US law firm who are now looking to add another team member and recruit an IS Analyst to join their busy IS team in London:

• Generous salary
• Autonomous working environment
• Superb employee benefits

The successful IS Analyst will help maintain all computing and communications hardware and software and provide 2nd line support to London office and EU office user community, visiting attorneys from other offices. Dealing with and responding to issues in a professional and timely manner. This is a full time, permanent position with a salary on offer up to £50,000 plus excellent benefits.

Responsibilities of the IS Analyst will include:

• Providing 2nd line support to all staff as required
• Assisting with servers and comms room equipment
• Asset tagging equipment and keeping records
• Keeping records of warranties and support contracts across London and European offices
• Maintenance of iPhone and iPads
• Maintenance of Home office systems
• Maintenance of appropriate stock levels of IS consumables
• Maintenance of IS equipment inventory
• Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing
• Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.)
• Printer maintenance
• Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm’s network, as needed)
• Monitoring the LAN/WAN (basic diagnostics)
• Hardware maintenance and documentation
• IS cover at the weekends, at least one weekend a month.

Required Skills and Experience for the successful IS Analyst:

Experience preferably within a large law firm environment, 1-2 years+ experience and strong knowledge of supporting applications such as Windows 10, Microsoft Office products, Outlook, and iManage (use of backup software and knowledge of servers is advantageous).