Intervention Handler

We are currently looking for a proactive person to join the Claims team. This is the ideal role for someone who is comfortable within a fast-paced environment and comfortable with troubleshooting and implementing process improvement.

Reporting to the Intervention and Hire Monitoring Team Leader, the Third Party Intervention Handler will effectively handle a portfolio of third party intervention claims, encompassing third party property damage, mobility and personal injury. You will contact all non-fault claimants and convert them into our services, in order to reduce indemnity spend.

Role: Third Party Intervention Handler

Location: Sevenoaks/ Hybrid

Working hours: Monday to Friday, 37.5 hours between 9am and 5:30pm

Salary:£24806-33731 plus bonus potential

What you will be doing:

• Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
• Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
• Ensuring potentially fraudulent claims are identified and appropriately referred
• Application of accurate reserving
• Ensuring accurate notes are added and updated on our system
• Ensuring effective communication to policyholders and claimants
• Effective use of diary to minimise claims lifecycle and indemnity spend
• Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services
• Expertly assessing policy indemnity & liability
• Identification of fraud indicators
• Application of reserving philosophy
• Be proficient in the use and application of intelligence systems
• Ability to interrogate expert reports to ensure the most economical settlement of the claim

What we’re looking for:

• Proven experience in a claims environment or within a role with transferrable skills
• Persuasive, strong and confident communicator (verbally & written)
• Ability to fact find and analyse information to result in accurate decision making
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Motivated self-starter
• Ability to work as part of a team & achieve results together
• Strong customer service skills
• PC literate with excellent administration and processing skills
• Cert CII qualified or working towards, or sound experience in a claims or sales environment

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.