International Sales Advisor - Mandarin speaking

International Sales Advisor (Mandarin speaking)

The Role

Unite Students have an exciting 4 month contract opportunity for native Mandarin speakers to join our International Sales team.You will form an integral part of the International Sales team, delivering high quality customer service, working collaboratively with colleagues and students.

The role primarily includes calling Chinese and other international students who have completed a booking with Unite Students for the 2024-2025 academic year.

The role more broadly will also include offering customer service to Chinese students on various channels (calls, WeChat, emails etc.) and occasionally supporting with diverse enquiries.

Location: London - Mostly working from home but some presence in the office will be required

Hours:Working days: Monday-Friday OR Tuesday-Saturday (may need to cover during bank holidays)

Working hours: 5am - 1pm

Flexibility may be needed at certain times of the year working any time from 8am to 4.30pm to working from 9:00 to 5 or 5:30pm

What you`ll be doing

• Conducting sales conversations with predominantly Chinese students with passion and enthusiasm and via various channels including WeChat, Webchat, calls, emails etc.
• Processing room availability checks for short stays and for academic year stays
• Following-up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary
• Providing a decisive and effective response to complaints, assisting in and resolving customer disputes and escalating where necessary
• Maintaining Unite Students` information systems including the booking system, MS Excel spreadsheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and GDPR.
• Undertaking general administration duties, including processing bookings and payments, debt chasing, no shows and absconders,
• Providing financial administration support, escalating customer arrears issues; assisting with International agents commission tracking, commission checks; commission payments, monitoring the commission budget.

What we`re looking for in you

• Chinese native speaker; (written and spoken fluency in Mandarin)
• Ability to work outside or regular office hours to communicate with agents and customers based overseas if / when needed
• Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations
• Ability to build relationships internally and with third party suppliers
• Computer literate with the ability to use Microsoft Office
• Ability to work at pace whilst maintaining a high level of accuracy & attention to detail
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
• Previous experience of working within a sales environment with administrative tasks
• Highly skilled in advising and delivering against customer needs
• Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction

About Unite

Founded in 1991,Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students, neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.