International Administrator

Job Opportunity: International Administrator

Location: Burton

Salary: £27,000 - £28,500 DOE

Position Overview: Join a dynamic team in a global company as an International Administrator, where you'll play a pivotal role in delivering exceptional customer care, fostering account relationships, and providing technical support. This position offers immense career potential for individuals who thrive in a fast-paced environment and enjoy problem-solving.

Key Responsibilities - Essential Job Functions:

• Efficiently manage customer inquiries and requests from initiation to resolution with professionalism and positivity.
• Process intercompany orders and coordinate export shipments, ensuring timely delivery.
• Maintain and prepare export documentation, including commercial invoices and packing lists.
• Develop and maintain professional relationships to understand customer needs and foster satisfaction and loyalty.
• Proactively communicate with customers regarding order status and resolution.
• Participate in training programs and adhere to corporate policies and procedures.
• Contribute to process and system improvements and support project teams.
• Identify and evaluate customer and operational requirements to address root issues effectively.

Requirements: To excel in this role, you should possess:

• Previous exposure to export duties and documentation.
• Excellent attention to detail and the ability to work under tight deadlines.
• Strong customer service skills and a professional telephone manner.
• Adaptability, confidence, and a problem-solving mindset.
• Experience in a manufacturing or production environment is advantageous.

Experience & Education:

• Knowledge of shipping terms and post-Brexit implications.
• Previous experience in customer service or administrative support roles.
• Proficiency in various software and business data systems.
• Understanding of customer service principles and best practices.
• Computer literacy, including Windows packages and CRM usage.

Key Competencies:

• Ability to multitask and manage multiple projects.
• Strong understanding of customer expectations and integration of customer service culture.
• Goal-oriented mindset and acceptance of change.
• Relationship-building skills across organizational functions.
• Attention to detail to avoid documentation errors.
• Adaptability in a fast-paced environment.
• Understanding of overall business objectives.
• Excellent written and oral communication skills.
• Knowledge of export documentation is advantageous.

Join Our Team: Embark on a fulfilling career journey, where your contributions make a significant impact. If you're ready to take on new challenges and grow professionally, apply now to seize this exciting opportunity.

To find out more to apply contact Nicole at Brellis

INDH