Internal Sales Support Administrator

Job Title: Internal Sales Support Administrator
Location: Newport
Salary: Flexible - Will depend on previous experience (Temporary for 3 months but could go permanent)

Hours: Full time. Monday - Friday, 8:30-5:00 working a 40 hour a week contract

Here at The Recruitment Co, we are currently recruiting an Internal Sales Support Administrator to work for a company based in Newport on a 3 month temporary contract. This is a trial on a new role with it ideally going permanent after 12 weeks.

The Role
Reporting to the National Sales and Operations Manager (NSOM) you will support a team of Area managers and Sales Agents and ensuring the effective handling of new and existing enquiries and sales orders from inception
through to completion. You will have experience of dealing with both customer and stakeholder requests to tight timescales whilst buildin relationships through trust, reliability and customer satisfaction.

Main responsibilities

• Create customer packs and communicate regularly with customers managing their expectations whilst ensuring a positive customer experience.
• Progressing quotes through internal systems for sales/materials ordered.
• Agree and communicate installation dates, confirm to customer and updating installation log.
• Update and maintain the installation log.
• Liaise with Area Managers/Sales Agents weekly to confirm/review Installations, pick lists, satisfaction notes, job surveys and invoices.
• Meet with Area Managers/Sales Agents each week to confirm sales, completed installations and forthcoming installations.

Required Essential skill set

• Exceptional customer service skills and a passion for exceeding expectations.
• Have a confident telephone manner and strong communication skills
• strong communicator with a clear and professional telephone manner.
• thrives in a multitasking environment.
• self-disciplined and a team player and be able to work off own initiative.
• Possesses a keen eye for detail and ensures accuracy in all tasks.
• Is proficient in Microsoft Office Suite i.e. Word, Outlook and in particular Excel.
• Demonstrates a positive and enthusiastic attitude with a willingness to learn.
• Able to build sound working relationships.
• Experience in a sales office/office environment and customer service is essential (min 2 years)
• Most employers prefer candidates who have at least a bachelor's degree in business, marketing, or a related field.
• However, those with only a high school diploma may still get accepted as long as they have at least two years of experience in sales or customer service.
• Familiarity with the relevant industry is another advantage.
• There may be initial training on using the company's software, but most of the knowledge required for this position comes through on-the-job training and direct experience

If you are interested in this role please apply now!

CPNewport

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.