Internal Sales Executive

Job Title: Internal Sales Executive

Contract: Permanent

Hours: Full Time: Mon-Fri 37.5 hours

Location: Redditch

Salary: £28,000 per annum

Benefits: 25 days plus bank holidays, parking available, pension scheme

An exciting opportunity awaits as our client is looking for a driven individual to join their dynamic team as an Internal Sales Executive in Redditch, Worcestershire. Reporting directly to the Managing Director, you'll infuse the role with your enthusiasm, drive, confidence, and dedication to Sales and Customer Service. This pivotal role will serve as a cornerstone in propelling our client's ongoing success, requiring professionalism, exemplary customer care, and unwavering confidence in the brand.

Duties include:

• Engage with both prospective and existing clients to effectively manage our customer base.
• Handle incoming inquiries and sales leads efficiently, including proactive cold-calling efforts.
• Initiate outbound calls to nurture relationships with existing customers, promoting sales and marketing initiatives to increase account spending.
• Maintain a welcoming and customer-centric sales environment to foster positive environment.
• Advocate for and sell 5 Year Service Agreements.
• Coordinate face-to-face appointments for the Sales Team to meet with clients.
• Maintain our company's CRM system, ensuring accuracy and currency of all information.
• Log all sales leads, enquiries, and sales activities in the CRM.
• Promptly address inbound enquiries related to orders and products.
• Collaborate with supplier Sales and Distribution Teams to accurately cost equipment based on specifications and designs.
• Create customised proposals and contracts for customers utilising InDesign.
• Follow up on proposals and quotes with clients and Sales Team.
• Continuously expand product knowledge and stay updated on specification changes, pricing, regulations, industry trends, and health and safety standards, sharing relevant information with colleagues.
• Generate Sales reports, including necessary analytics, as needed.
• Coordinate with the Engineering Team and other team members to find solutions for prospective clients.
• Achieve set targets and KPIs established by the Managing Director.
• Attain exceptional levels of customer satisfaction.
• Generate analyses and key performance indicators (KPIs) for customer satisfaction.
• Adhere to company protocols to enhance client satisfaction and retention.

Skills and experience required:

• Sales experience.
• Excellent written and verbal skills.
• Excellent IT and organisational skills.
• Ability to read product illustrations & speci?cations.
• Self-motivated and a team player.
• Customer focussed, driven and enthusiastic.
• Analytical and forward thinking.
• Experience in InDesign and adobe (Desirable).

If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch for more information.

If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position. Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd. Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.