Internal Sales Coordinator

Internal Sales Co-ordinator - Wellesbourne, Warwickshire

Salary: £28,000

Our Client is currently seeking a highly motivated and organised Internal Sales Coordinator, to work within their Internal Sales Team.

The Role:

The role has become available due to a retirement in the department.

The primary function of the role is to ensure the seamless delivery and installation of machines and ancillary equipment from the initial customer order through to delivery and acceptance by the customer.

The fulfilment of the customer order will include the purchasing of accessories and tooling, creation of works orders, allocation of internal resources, and coordination of all logistical arrangements internally and externally to ensure an on time, in full, machine package delivery.

Customer liaison throughout the process from order receipt to installation will be achieved offering the highest level of customer experience and care.

Main Duties and Responsibilities:

• Creating Sales Order Confirmations for each customer order.
• Creating Purchase Orders for machine accessories on Sage and communicating these to Suppliers.
• Check supplier order confirmation against Purchase Orders.
• Chasing suppliers for delivery information and coordinating the supply of machine and accessories to fulfil each customer order.
• Raising of works orders covering each machine package to communicate the order requirement internally.
• Arranging delivery and installation of equipment at customers facilities, coordinating third party and internal resources.
• Liaising with customers on delivery arrangements and providing pre-delivery information.
• Updating the company CRM System and Orderbook.
• Ensuring all stock records for accessories are accurate and up to date undertaking regular stock reviews.
• Any other duties that may be required of you from time to time.

The Person:

• Extremely high standard of customer service and care.
• High level of organisational skills and aptitude to customer care keeping customers informed at all times.
• High level of numeracy.
• Ability and desire to build and preserve relationships with Customers, Suppliers & Colleagues.
• Excellent communication skills, written and verbal.
• High attention to detail and ability to prioritise.
• Pro-active can-do attitude.
• IT literate and diligent record keeping.

Desirable Skills and Experience:

• Import / Export processes.
• Logistics

The hours are Monday to Thursday 8.30am to 5pm with 30 minutes unpaid break, Friday the finish is 3pm.

The package includes life cover, pension, private health care, and EAP.