Internal account manager

We are seeking a dedicated and customer-focused Internal Account Manager within the manufacturing industry near Bolton. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management. The account manager will exclusively support with all relational duties within sales order processing, quotations, product service queries, negotiations, contract renewals & business development.

Client Details

The client we are currently working for is a manufacturer supplying & providing a wide range of services & products, from the initial consultation, design, then production. As a manufacturer, they operate on a national scale with several reputable mainstream clients across the country.

Description

Key responsibilities will consist of:

• Manage and nurture client relationships for sustained business growth.
• Implement strategies to retain and expand the customer base.
• Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
• Regularly review customer feedback to identify areas of improvement.
• Uphold the company's brand image and values in all interactions.
• Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
• Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
• Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
• Maintain an up-to-date sales/technical knowledge of the product portfolio.
• Project a professional impression of the company and act in accordance with the relevant industry code of practice.
• Coordinate with the team to ensure the delivery of adequate customer service.

Profile

A successful 'Internal Account Manager' should have:

• Relevant experience in similar field or industry.
• Proven account management or CRM experience.
• Proven ability to communicate and demonstrate pitching ability.
• Sales motivated & driven attitude.
• Target orientated & strong organisational skills.
• Demonstrable track record & performance related indicators in sales.
• A customer-focused approach.
• Proficiency in using database software.
• Ability to work well in fast-paced high-volume environment.
• Ability to work well in a team.
• Strong problem-solving skills.

Job Offer

• Flexible starting salary with annual wage reviews.
• Enhance AL with 33 starting & increasing rate.
• Pension contribution.
• Hybrid working.
• EAP and life assurance cover from day 1 of employment.
• Enhanced sick pay.