Internal Account Manager

We are looking for an Internal Account Manager with a passion for delivering exceptional customer service to join our team in Bolton.

If you're ready to receive the recognition and rewards you deserve for your outstanding performance, we've got an incredible opportunity for you.

Rewards That Impress: A role that offers an impressive bonus of up to 40% of your salary!

Don't miss out on this exceptional chance to grow and shine. Join us at Whistl!

As an Internal Account Manager with us, you will take the reins as the primary commercial point of contact for a substantial portfolio of 80+ customers to lead the retention and expansion of this valuable customer base.

You'll empower our customer relationships to thrive and grow while navigating the exciting pace of our industry.

Are you ready to make a significant impact and contribute to our vibrant team?

Join us as an Internal Account Manager today!

• Monitor and maintain customer service standards for assigned portfolios, coordinating corrective action when needed.
• Collaborate with internal teams to provide consistent support to customers.
• Review performance against client contract terms, making improvement recommendations.
• Coordinate the delivery of agreed targets (e.g. CNR, cash, volume & EBIT) within your portfolio.
• Develop and maintain the sales plan with the line manager.
• Maintain regular communication with customers, updating CRM contact details.
• Educate customers on Whist Group services and ensure contractual standards are met.
• Provide accurate internal reports and contribute to contractual negotiations.
• Provide support to customers outside the defined portfolio base, as and when required.
• Effectively work with the relevant software (e.g. Microsoft/CRM/WCMS/Customer Portal) and provide related reports as required.
• Engage with key stakeholders, project a professional company image, and act in accordance with the relevant industry code of practice.
• Support the Team Manager and Sales Director as required.

We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer service, negotiation, sales, administration, and reporting or as a contracts manager, customer success manager or account manager.

• Enhanced annual leave with long service
• Access to our prestigious benefits and rewards portal
• Pension scheme
• Health cash plan
• Life cover
• Career development opportunities
• Access to a well-established Employee Assistance Programme provider
• Other excellent benefits you'd expect from a market leader

Join us to unlock a realm of exceptional advantages that recognise and celebrate your commitment.

Working hours are Monday to Friday, 09:00 to 17:30, with hybrid working opportunities. The role will require extensive use of a telephone, face-to-face communication and occasional business travel.

There is a regular requirement for sitting for extended periods of time.

• Effective verbal and written communication skills, including the ability to adapt communication style, amount, and format based on audience.
• Ability to influence at colleague level.
• Able to prioritise and coordinate multiple work requirements to meet deadlines.
• Ability to establish and maintain effective working relationships with co-workers, managers, and clients.
• Able to understand and empathise with customer needs whilst balancing their needs with those of the company.

A-Level standard or equivalent.

We are the UK's leading delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeding our business and personal development goals.

We are a family of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

Due to the nature of our business, this role may be subject to a DBS check.