Insurance Representative

We are looking for an Insurance Representative. If you have a talent for fact finding and asking the right questions to understand what is needed from our customers, then you’re the person we need!

The successful Insurance Representative should be a team player who can build great working relationships whilst able to think creatively about problems and overcoming them. The Ideal candidate will have a background in insurance with a positive, can-do attitude to achieve our ambitions of reducing aged debt & unallocated cash.

A bit about the job:

Within this role the successful candidate will have a range of tasks to complete on a day-to-day basis and will be solely responsible for the following:

• Developing excellent relationships with customers to ensure resolutions of queries within agreed timelines. Working collaboratively with the central collections, underwriting and sales team members to ensure effective broker account, query management and swift payment recovery

• Taking ownership of disputes and blockages with customers to ensure resolution within SLA.

• Daily communication with customers, raising non-payment queries for a variation of insurance policies

• Weekly query management analysis, reporting back to QMA Manager

• Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position in relation to client fees

Skills and experience we’re looking for:

• Ability to deliver - i.e. proven track record in reduction of debt through query management with an ability to spot data quality issues/ errors in reporting/ data analysis.

• Insurance background/ knowledge

• Cert CII qualification would be a preference

• Confident in liaising with brokers/customers - building relationships

• Strong excel skills - i.e. vlookups, pivot tables etc

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity - 6% of annual salary actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work