Insurance Operations Analyst (Hybrid)

The role

To manage the policy lifecycle, ensuring clean data is entered into and out of the underwriting and financial systems and a high service level is provided to the wider business.

Key Accountabilities

Underwriting Administration

• Manage the team mailbox and ensure all correspondence is dealt with in an efficient and timely manner
• Transferral of underwriting information and correspondence into the document management system where appropriate
• Data entry of all policy types and endorsements using an underwriting data entry system on behalf of the team
• Data entry in to any relevant team systems
• Ensuring a timely, efficient and appropriate workflow process is followed to from start to finish

Data Quality

• Monitor and review the Policy data input, ensure compliance with data quality protocols
• Responsible for individual error rate and ensuring that this is in line with company standards & expectations

Managing Relationships

• Support the Operations team by delivering a high quality service to the business
• Develop and maintain a strong, long-term relationship with underwriters along with their brokers by providing them with an excellent service
• Work closely with wider Operations team to ensure an aligned approach

Risk and Controls

• Ensure all risks comply with regulatory and compliance checks, which in turn are all performed within the underwriting guideline adhering to all Local and Group guidelines
• Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible

Process Improvement

• Make suggestions for process improvements within your role
• Enhance and improve the effectiveness of the service and systems used in the Operations team and if needed participate in special underwriting projects if required

Credit Control

• Accounting Queries - Reconcile and investigate accounting queries from Technical operations team including weekly reports and individual account queries

Reporting

• MI Reporting - Understand reporting environment and assist with team KPI/Regulatory reporting when required
• Analysis of data and/or preparing reports for own & underwriters purpose

IT

• Ensure full understanding of IT systems utilised within role
• Attendance of UK Key User Group to understand any changes to systems and provide input regarding these

Skills & experience

• Previous experience within an insurance role, a basic level of understanding is required
• Knowledge of London Market; key practices and principles within the underwriting sector are desirable but not essential.
• Intermediate MS Office skills - Outlook, Excel
• A-level or equivalent or higher
• Working towards CII qualifications or similar industry recognised qualifications is desirable but not essential.

This is an urgent role with a rapidly expanding and ambitious organisation and the company benefits include an excellent bonus, travel allowance and pension. Apply now!