Insurance Adminstrator (Claims)

Safe World Insurance Group (UK) Ltd

Full-time, Permanent

Have you got experience in a "professional/financial service" company in a customer facing role? Are you an experienced customer service professional looking for a new challenge where you can give more to a business and leave your stamp? Are you looking for an exciting opportunity to take a hands-on role at an insurer in its formative years?

Reporting to the Head of Claims, the successful candidate will be responsible for managing and administering a caseload of insurance claims whilst delivering a first-class service at every customer interaction.

Daily tasks will include liaising directly with customers and approved installers via telephone and email, meticulously validating claims and repair quotations against policy terms and conditions, negotiating the settlement of claims, dealing with general enquiries, and identifying any trends so risk information can be escalated to the management team.

This is an office-based role so there is a requirement that the candidate must live within 30 miles of Chorley, Lancashire.

Who are we?

Safe World Insurance Group (UK) Ltd is a niche insurance company based in Lancashire, specialising in Deposit Protection Insurance and Insurance Backed Guarantees for the UK home improvement industry, which are sold through insurance intermediaries, or purchased by several recognised consumer protection schemes.

We began underwriting policies in 2018 and are one of the only UK based specialist underwriters of these products. With over a million policyholders, growing year on year. Our team have considerable experience in the home improvement industry and Insurance Backed Guarantee market, and we aim to continue building on our unique position in this market.

Main Qualities of Ideal Candidate

The successful candidate must have the following qualities:

• Excellent communication skills, both verbal and written.
• Excellent attention to detail when reviewing complex documents.
• Clear and accurate written communication.
• Excellent customer service and negotiation skills.
• The ability to listen, empathise and inspire trust.
• The ability to deal with challenging calls and/or customers.
• Highly organised, enthusiastic, driven, and resilient.
• The ability to work to deadlines, manage your own caseload and handle varying, sometimes conflicting timescales and demands.

· Highly competent with Microsoft applications such as Word/Excel and experience with CRM systems.

• Previous experience in a claims handling role in the insurance industry would be advantageous but is not essential.

Responsibilities:

• To deal with customer enquiries by telephone or email and deliver a first-class service.
• To carry out meticulous validation checks on every customer policy ensuring each process is followed thoroughly and accurately.
• To deliver accurate and complex messages to a customer including difficult conversations.
• To establish and maintain positive relationships with each customer by being efficient, effective, trustworthy, and reliable.
• To ensure customers are treated fairly.
• To ensure claims are handled effectively from first notification of loss to completion.
• Appointing and liaising with our approved panel of installers.
• Assessing pricing and proposed remedial works to ensure claims costs are controlled.
• Analysing claim activity/trends and producing MI for the management team.
• To undertake any general administration activities which may be required.
• To establish and maintain positive working relationships with colleagues, approved installers and any other individual associated with the business.

Why join us:

• Fantastic opportunity to join an insurer in its formative years and play a key role as it grows.
• 37.5 hours/week (08.30 - 17:00, Monday - Friday)
• 26 days paid leave (plus Bank Holidays)
• 4% contributory pension, with a company contribution match up to 8%
• Cash Plan
• Death in Service
• Onsite parking
• Easy access to M6, M61 and M65, motorways
• Salary: £26,700 per annum.

Please note: As an Insurer, we are obligated to undertake due diligence in relation to employee’s honesty and good repute. The successful candidate will be subject to initial and ongoing honesty and good repute checks, including reference checks, Credit Reference Agency checks, and we may also include Criminal Record checks, through the Disclosure Baring Service (DBS). All checks are undertaken by us, and there is no cost to any applicant or employee.