Install Coordinator

Install Coordinator

NE12, Newcastle, moving to North Shields in April/May

Days - 40 hours per week, 8.30 am to 5 pm

Salary: 21k to 25k, (Quarterley bonus available)

Kingdom People are recruiting for a permanent role for our service client who strive to be the very best at what they do, both in the eyes of our customers and our colleagues. They believe close working relationships are the key to success and satisfaction. They are a team, who believe in one another and support one another as they work together towards a common goal.

Job purpose

If this sounds like the right place for you, we would love you to join our clients team within the Small Works FRA Department. The purpose of this role is to book fire door and fire stopping jobs liaising with the tenants or housing managers on our passive fire contracts.

Duties and responsibilities

• Calling, texting and lettering tenants to book appointments for operatives to attend.
• Updating the CRM with confirmed appointment times and noting the accounts.
• Sending updated access details to the operatives on the field.
• Creation of calls for each contract when they come through.
• Relating with housing manager on common area actions and updating the site details of common area access.
• Planning & scheduling efficient routes for the engineers from confirmed appointments.
• Ensuring the engineers have enough planned work for each day

Qualifications and Experience

• Excellent organisational and administration skills
• Knowledge of CRMS
• Inbound and outbound call handling Personal Attributes
• Ability to work on own initiative and as part of a team
• Problem solving skills
• Organisation and prioritising skills
• Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning.

Company Benefits

• Employee Assistance Programme
• Mindfulness and/or meditation apps
• Employee Discounts (supermarkets, eating out, clothes, gyms etc.)
• Doctor Care Anywhere (24/7 access to an online GP and prescription service)
• 23 day’s holiday excluding bank holidays, with the ability to increase up to 25 days
• Free eye test with Specsavers and discounts on prescription glasses

Other Information

This is a permanent role based at the Newcastle Office. The rate of pay we are offering is between £11.00 - £13 per hour depending on skills and experience, based on a 40 hour working week.