Infrastructure Systems Analyst

An Infrastructure Systems Analyst providing 3rd line support and ensuring high level efficiency for customers across the academies around London, face to face and online.

Client Details

Fostering social mobility and inclusivity through 50 academies, employing over 5,000 staff committed to equitable opportunities and mutual support, shaping futures and embracing diversity for generations to come.

Description

• Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune.
• Creating and maintaining applications and driver packages
• Provide level 3 support with in-depth knowledge of desktop/application troubleshooting
• Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user desktop experience
• Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, Remote management, and troubleshooting.
• Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple School Manager.
• Provide support on deploying applications and patches to iOS, Mac OS and Android devices.
• Creation and monitoring of compliance reporting.
• Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests.
• Resolution of web filtering restrictions.
• AD Group policy management and troubleshooting
• First point of contact for 3rd line service desk ticket resolution

Profile

• Confidence in dealing with all levels of stakeholders
• A minimum of three years' experience of carrying out a similar client facing role
• Proven track record in working to strict timescales and of working with staff at all levels
• Experience of installation/ troubleshooting of the following:
• Experience of working in an on-site IT based Customer Service
• Knowledge of O365 Click to run packaging and management.
• Knowledge of application and driver packaging - new versions of current apps
• Ability to apply problem solving techniques and get results

• Self-motivated and committed to delivery on time and to a high quality
• Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment
• Ability to troubleshoot, investigate and resolve technical issues
• Ability to react quickly and effectively to issues and opportunities
• Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving

Job Offer

• Offering up to £45,000
• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Electric car salary sacrifice scheme (up to 40% discount)
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans