Infrastructure Support Engineer

Infrastructure Support Engineer

London

£40,000 - £45,000

I am searching for a dedicated infrastructure engineer to join my clients small friendly team.

The ideal candidate will have excellent communication skills, extensive knowledge of AWS and excellent problem-solving, analytical, and time-management skills.

Typical responsibilities will include, but will not be limited to, implementing security strategies, improving and updating operating environments, SQL servers, network infrastructure and responding to and resolving, technical incidents and problems.

• Troubleshoot and resolve technical incidents at a server configuration layer.
• Provision and resolve issues on cloud-hosted environments working with our 3rd party MSA vendor
• Perform and schedule system maintenance activities
• Schedule and monitor security and audit activities
• Update and maintain the company network
• Design, develop, and support new IT systems, as well as provide hands-on assistance to the various internal teams to enable them to deliver professionally engineered solutions
• Carry out internal and client-facing product deployments
• Proactively identify and provide solutions to potential issues
• Carry out root cause investigation and problem analysis to prevent reoccurrence
• Ability to proactively own and coordinate resolving infrastructure issues, collaborating cross-functionally to ensure solutions continue to meet business needs
• Update and maintain documents and procedures
• Update Service Desk system tickets (Jira), ensuring timely updates, escalation and resolution for tickets assigned
• Act as an escalation point from 1st & 2nd line support
• Facilitate knowledge transfer sessions within the team
• Evaluate new products and technology for operational use for example administration of containerisation tools and orchestration platforms (e.g., Docker, Kubernetes
• Experience building and supporting infrastructure in AWS
• Display proficiency in SQL and Windows Admin in resolving issues
• A general knowledge of networking including TCP and DNS

Required Skills and Experience

• Proven experience as an Infrastructure Engineer with .NET-based application or similar development language
• Experience with AWS
• Attention to detail
• Ability to embrace, learn and teach new technologies
• Excellent interpersonal, influencing and communications skills to work closely with the support and development teams as well as customers and stakeholders.
• A general knowledge of Linux would be advantageous

• T-SQL (Required)
• Windows Server Administration (Required)
• AWS or other hosting experience (Required)
• Some development experience in .NET or similar language (Desirable)
• Jira or similar Service Desk (desirable)
• .NET Framework and ASP.NET MVC (desirable)
• Linux and Containerisation experience (desirable)
• PostgreSQL (desirable)