Independent Living Officer

Independent Living Officer

Bromsgrove, Worcestershire

£35,690.20 per annum plus car allowance

Full Time, Permanent

Closing Date: Monday 22nd April @ 9am

Interview Date: Thursday 2nd May 2024 - in person

Our client has an opportunity for an Independent Living Officer to become part of a unique and important customer facing team within their Independent Living community.

The Role

Visual presence and face to face contact is key to ensure their customers have the assistance they need to be happy and safe in their property.

Their Independent Living Officers will deal with queries, incidents and issues that may occur in and around the independent living schemes. You will support and encourage social interaction and be creative and imaginative to deliver events and activities.

Undertaking regular Health and Safety inspections, to include fire alarm and water testing you will ensure that legislation is adhered to and report any issues. You will also report any communal repairs or defects and follow through until completion.

Customers living in their properties are diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach to assist them with any issues and concerns that may arise.

About You

They are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities.

You will be working in a team so must have the ability to be a good team player and work alongside your team members and the wider team.

Good communication and interpersonal skills are key along with being able to use IT based systems and MS Office.

Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential.

The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post and essential car user allowance will be paid where applicable.

What they can offer in return:

• 32 days annual leave plus bank holidays and holiday buy back scheme

• Pension Scheme - they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme

• Retail Discounts

• Free Parking and Free Refreshments

• Life insurance is also available to members of the pension scheme

Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.