Income Protection Claims Handler

Due to continues growth my client, a household name in the UK insurance industry, currently seeks a number of experienced Income Protection Claims Assessors to join their friendly team (remote or hybrid). Duties will include:

• Gathering a range of evidence in order that the claim can be assessed effectively.
• Managing the claim from receipt through to settlement.
• Handling all aspects of customer communication throughout the claims process.
• Liaising with internal and external sources in order to secure all necessary information in order to effectively assess claims.
• Use of technical expertise, knowledge and logical reasoning to accept or decline claims, ensuring that the customer is made aware at all times.
• Taking ownership of appeals and complaints and ensuring that they are handles in a fair, compliant and transparent fashion.
• Support less experienced colleagues with training and development.
• Handling complex and contentious claims involving fraud or potential litigation.
• Providing input into opportunities for process and procedural improvement.

Applicants must possess a proven background in Income Protection (or medical) claims with the ability to assess from receipt through to settlement. You will possess good all round medical knowledge along with a thorough understanding of claims processes and philosophy. Excellent communication skills are a pre-requisite along with the ability to handle sensitive situations using empathy and understanding.

This is a great opportunity to join a leading insurer offering flexible working, a generous remuneration, benefits and bonus package, great working environment and outstanding prospects for development.