Incident Manager/Service Desk Manager

DK Recruitment are recruiting for a Incident Manager/Service Desk Manager on behalf of our client based in Corsham working on a long term MOD project. You will have two first line service desk reports and the role is focused on ensuring the incidents are being progressed, identifying trends, raising problem cases, creating reports and owning P1’s & Major Incidents.

• Must be eligible to obtain SC clearance
• Personally manage and own the progression of P1/major incidents through to remediation stage
• You will work with multiple support teams to ensure SLA compliance for all incidents
• Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience
• Experience of leading a Tier 1 service desk for a complex product(s).
• Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences

Paying up to £47,000 + beneifts.

This is a full time onsite role in Corsham.

If you would like to find out more details, please contact me for a confidential chat!