Incident & Claims Handler

We are looking to recruit a Non-Motor Incident & Claims Handler proactive handling of claims involving property damage and associated elements in a cost effective and efficient manner to closure within allocated authority levels and in agreement with procedures guide SLA’s.

• This role is full time, permanent – 35 hours per week, working hours between 7.30am – 7pm.
• Fix working hours available.
• This role becomes partly hybrid after completed training in the office, meaning 3 days at home and 2 in the office if desired.

Responsibilities

• Handling of incidents/claims in line with the Claims Procedures Guide/SLA and Current Case Law
• Handling of incidents/claims up to an authority level of £5K in line with the Claims Procedures Guide/SLA and Current Case Law
• Process of supplier invoices up to an authority level of £5K
• Complete reviews aqs required.
• Attend all relevant training as required.
• Attend where required any meetings with UK Bus/UK Trains
• Report accurate work returns.
• Support inputting of telephone reported incidents by own drivers.
• Handling all data including CCTV discs in accordance with company/departmental policy and Data Protection Act

Requirements

• Excellent organisation and communication skills.
• Strong analytical skills
• Strong attention to detail
• Good working knowledge of Microsoft Office
• Ability to work confidently with contacts across UK
• Strong verbal, written (including drafting) and problem-solving skills; and
• Ability to work to challenging timescales, when required