Inbound Customer Service / Helpdesk

Working as part of a friendly team , we are seeking a talented individual to join this growing business.

This is a full-time, permanent position for someone looking to build their career within Customer Services or Helpdesk.

Position - Help Desk Operator (inbound Customer Service)

Responsibilities:

- Provide excellent customer service and technical support via phone, email, or chat

- Be able to process all incoming telephone traffic by following clients procedures in accordance with Client instructions

- Troubleshoot and resolve issues efficiently

- Log all interactions and maintain accurate records

- Collaborate with other team members to ensure timely resolution of problems

Requirements:

- Previous experience in a help desk or customer service role preferred but not essential

- Strong communication and problem-solving skills

- Knowledge of IT systems and software

- Ability to multitask and prioritise in a fast-paced environment

- Positive attitude and willingness to learn

About the Role:

Hours-37.5 hours per week

Monday to Friday. No evenings.

1 in 4 weekends (2 days in lieu received)

Free parking on site

If you're passionate about helping others and thrive in a dynamic environment, we want to hear from you!