Inbound Customer Advisor

This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction.

Client Details

Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate.

Description

Key responsibilities consist of:

• Provide excellent customer service through inbound calls
• Use customer feedback to identify opportunities for improvement
• Stay updated with company policies, procedures, and retail industry trends
• Uphold the company's reputation by ensuring customer satisfaction

• Handling consumer complaint, queries and requests

  received via call & email only.
• Capable of managing 100 calls on a day-to-day basis
• Align with inter-departments to ensure all complaints,
• queries and requests are closed within SLA's & KPI's.
• Resolve customer queries and complaints effectively and efficiently
• Maintain a thorough knowledge of products to offer accurate information to customers
• Process orders and returns as needed
• Collaborate with team members to meet and exceed customer service goals
• Adhere to the stipulated SLAs laid for the email and call functions.
• Act and adhere to the company policies without
• hampering the consumer experience.

Profile

A successful Inbound Customer Advisor should have:

• A qualification in a relevant field
• Previous experience in a customer service role within the retail industry
• Excellent communication and problem-solving skills
• Ability to handle customer complaints and queries professionally
• Ability to meet deadlines and work effectively in a fast-paced environment.
• Microsoft Office suite & reporting skills · Soft spoken & supportive demeanour
• Effective & proactive listener
• Hands on experience with Zendesk, SAP & Shopify would be desirable.
• Proficiency in using customer service software and tools
• Strong team spirit and a commitment to improving customer experience

Job Offer

• An annual salary ranging from upto £25,000
• Excellent opportunities for career progression
• Pension & NI contribution
• Hybrid working
• Flexit-time shifts optional (Evenings)
• Overtime optional
• A supportive and collaborative work environment
• A role that offers the chance to make a real impact in the retail industry