iManage SME

iManage SME
Fully Remote
Up to £ 110,000

The Company

An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes.

Key Responsibilities of the iManage SME

• Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions.
• Work alongside the IT support team to handle tickets related to iManage and other applications.
• Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations
• Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features.
• Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects.
• Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts.
• Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage.
• Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage.
• Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal.
• Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation.
• Support the Windows Upgrade initiative and provide training on the new features and functionality.

Skills & Attributes of the iManage SME

• Experience with IManage, Intapp and Inprotech
• Proven experience as an IT Trainer, with a focus on iManage
• understanding of iManage UI and UX principles.
• Previous experience in application testing and support.
• Confidence in handling stakeholders and working collaboratively within a team.
• Possess excellent verbal and written communication skills.
• Articulate and capable of managing stakeholders at all levels.
• A team player with confidence in facilitating training sessions and collaborating on projects.
• Willingness to travel to UK offices, with the main hub located in the West midlands.

• Managing and running projects from end to end to deliver value to end users and key stakeholders
• Scripting various integrations using SQL, REST APIs, and Powershell
• Working with SaaS offerings such as Microsoft 365 and iManage Cloud
• Designing PowerBi reports to provide automated visualisations for various areas of the business
• SQL Database Administrator (DBA) managing global servers and systems
• iManage Document Management System subject matter expert (SME) and administrator
• Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR

Applications can only be considered from those eligible to live & work in the UK without restriction.

Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM.

Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions.

Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management

Ref: BHJOB3543_5816