HR Technology Administrator

Job Title: HR Technology Administrator - SuccessFactors / AVP
Location: London
Duration: Until 29/11/2024

£250p/d (Inside IR35)

My high-profile banking client are recruiting for an HR technology administrator. The role is a hybrid position with work on site 3 days a week and 2 days from home, working normal office hours.

Purpose of Job
As a member of the HR Technology team in the HR Services section, the HR Technology Analyst will play a key role supporting the SuccessFactors system and Excel-based Tools across the EMEA region:
* Supporting the SF Platform owner and module SMEs to ensure that the system is available, regularly updated and enhanced, and meets business requirements.
* Responding to HR colleagues and employee and manager queries in accordance with the HR Operations support model, escalating where required
* Supporting SMEs with change requests, including carrying out unit testing and updating documentation
* Key participant in bi-annual software releases/upgrades, testing new functionality and performing regression testing on existing modules
* Supporting strategic and high-profile HR and Business change projects that involve changes to HR Technology.
* Supporting critical events in the HR calendar from the technology perspective, including Performance Reviews, Bonus Planning & Compensation Review, Calibration and Promotion.

SF Platform services/modules currently live:
o BizX Platform (including Report Centre and Integration Centre)
o Learning
o Compensation
o Performance & Goals
o Recruitment
o Onboarding 1.0

* Support the maintenance and operation of Excel-based Tools used in HR processes including Performance Reviews, Bonus Planning and Compensation Review, Promotions and Calibration.

* The role's customers include over 3,000 permanent and contingent workers; HR colleagues; SuccessFactors administration teams; Compliance Department; and other internal teams.

* The role-holder will need to build and maintain effective relationships with:
* Functional Performance and Learning Administrators
* IT (in EMEA and Americas) for system and project support
* Compliance Training team
* Third party service providers
* HR Workforce Admin Team
* HR Talent Acquisition Team

Knowledge, Skills, & Qualifications:
* Experience in administering, supporting or using one or more SuccessFactors modules such as Learning, Performance & Goals, Compensation, Recruitment.
* Some previous exposure to system testing and use of a report writing tool would be an advantage
* Advanced-level Excel skills
* Interested in HR Technology and willing to undertake self-study to upskill on SF applications outside current area of expertise
* Strong customer service focus
* Strong interpersonal and listening skills
* Good verbal and written communication skills
* Ability to work collaboratively and influence peers and managers
* Versatile and adaptable and can deal positively with ambiguity
* Methodical, with a good eye for, and attention to, detail

Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

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