Housing Specialist

• Annual Salary: £30,000 - £35,000 (depending on experience)
• Location: Newbury
• Job Type: Full-time, Hybrid

We are looking for a Housing Specialist to join our clients Customer Services Management Centre Team. This role is essential in shaping our service around our customers to ensure we deliver right first time. As a Housing Specialist, you will handle complex housing queries, providing solutions and excellent service to our customers.

• Take ownership of complex housing queries, including safeguarding, anti-social behaviour, and tenancy breaches.
• Investigate issues thoroughly and collaborate with colleagues to reach the best outcomes for our customers.
• Provide support via telephone, email, and digital channels, actively engaging with customers to understand and resolve their issues promptly and effectively.
• Utilise your housing knowledge and customer service skills to deliver a range of tenancy management services.
• Work collaboratively with internal and external stakeholders to ensure seamless service delivery.

• Previous experience in delivering a range of housing management services.
• Highly organised with the ability to self-motivate.
• Experience working collaboratively with internal and external stakeholders.
• Proficient in using multiple computer systems.
• Previous experience in a customer-focused role within a busy environment.
• Strong problem-solving skills and the ability to identify risks.

• £450 yearly flexible benefit pot for benefits of your choice.
• Flexible working arrangements.
• 25 Days Holiday + Bank Holidays, with incremental increase up to 30 days.
• Option to buy or sell holiday as part of our flexible benefits package.
• Generous pension scheme matching up to 12%.
• Life cover from the start of employment.
• Recognition scheme with retail vouchers.
• Wellbeing discounts including Gym Memberships.
• A wide selection of other benefits available.

Joining us means being part of a team that makes a real difference to people’s lives. We offer the opportunity to develop your skills within a successful and diverse organisation that has a strong social purpose at its heart.

To apply for the Housing Specialist position, please submit your CV and we will screen your CV and contact you if successful!