Housing Options Officer

To be the first point of contact for customers with homelessness or housing register enquiries.

Provide advice, information and assistance all applicants with a housing issue and triage applicants that may be homeless or at risk of homelessness.

To ensure the efficient functioning of the housing register and Homelessness service through a range of administrative, financial and organisational tasks.

Qualification

Education qualification to at least A level standard or acquired knowledge to NVQ level 4 and ongoing commitment to continuous professional development and where required will acquire specialist accreditation and skills. Essential

Knowledge

• Homelessness legislation. (Housing Act 1996, Homelessness Act 2002, Suitability Order 2012, Homelessness Reduction Act 2017) Desirable
• Landlord and tenant law. Desirable
• Options available to somebody that is homeless or at risk of homelessness. Desirable
• Data Protection. Desirable
• Equality and diversity issues and an understanding of the relevance to a housing advice service. Desirable