Housing Officer

Tenancy Services Officer / Housing Officer

Ellesmere Port, Blacon and Merseyside

Temporary - 3 months initially

Full time hours

£15.00 - £17.00 per hour

Our client

Morgan Hunt is currently working with a large Housing Association to recruit a Tenancy Services Officer / Housing Officer for a temporary period of approximately 3 months with the potential for extension. The patch will cover approximately 500 properties in the Cheshire West area (Ellesmere Port, Blacon, and Merseyside) with the expectation of being visible across the patch for at least 50% of the working week.

The role

As a Tenancy Services Officer / Housing Officer you will;

• Identify support needs and deliver person-centred actions, either directly or through partner agencies, along with information, advice and guidance.
• Be visible out in the community and be the first point of contact, getting to know our customers and tailoring service to their needs.
• Take ownership for customer queries through to a successful resolution and ensure lessons learnt are built into future service delivery.
• Use the pre-tenancy assessment process to identify and deliver any additional support, ensuring allocations are sustainable.
• Deliver targeted actions and interventions in partnership with external stakeholders to improve the sustainability of communities.
• Ensure empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating.
• Be responsive to incidences of Anti-Social Behaviour using a range of tools and techniques to prevent and tackle issues and adopting a multi-agency approach. To include preparing legal cases and taking them to court and providing support and protection for all parties involved.
• Plan and deliver effective resident engagement events and campaigns, taking time to listen and act on feedback.
• Record the outcomes and impact of engagement, promote to residents and use the results to improve satisfaction levels and make meaningful improvements.
• Promote the principles of safeguarding whilst having a comprehensive understanding of child protection and vulnerable adult issues.
• Complete regular inspections and manage all communal areas to ensure that health and safety regulations are complied with, including keeping areas free from hazards, and implementing the recommendations from Fire Risk Assessments.
• Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign up.

The candidate

• Experience in a customer facing role, covering all aspects of generic housing management.
• Experience of working with specialist external support groups and agencies.
• Experience of dealing effectively with a diverse range of customers
• Understanding of welfare benefits and financial inclusion
• Understanding of Welfare Reform and options to mitigate risks for residents.
• Solid working knowledge of safeguarding
• Excellent analytical & communication skills, both written and verbal
• Good numeracy skills and the ability to understand and interpret financial information.
• Ability to think creatively when faced with problems and adapt to changing circumstances.
• Display the resilience and emotional intelligence to be able to cope with difficult situations.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.