Housing Officer New Homes

We are looking for a Housing Officer specialising in New Homes to spearhead the marketing and promotion of new build specialist accommodation, ensuring properties are let within targets and void loss is minimised. The role involves overseeing the allocation process and acting as the single point of contact for new build properties within the specialist support services section, in line with the local lettings policy.

• Develop and implement a marketing and communication plan to actively promote specialist accommodation and identify potential applicants.
• Coordinate the allocation process for specialist accommodation, including Independent Living, Flexi-care properties, and retirement living.
• Manage the turnaround of specialist accommodation through the pre-void and void process, liaising with surveyors regarding works required.
• Support residents through removals and downsizing incentives scheme, maintaining a comprehensive knowledge of specialist accommodation and services.
• Liaise with the Lettings team about the registration of applications and provide information for KPIs and targets for new build accommodation.
• Visit and promote the accommodation, identify potential customers and their support needs, and make appropriate referrals for any suspected safeguarding or health and safety issues.
• Prepare case reports for the Housing Panel and briefings, reports, and presentations for senior managers.
• Maintain records of adapted properties and work with the Aids and Adaptations team to support residents moving into specialist accommodation.
• Ensure the first week’s rent and any support charges are paid by the new tenant/occupier at the sign-up.

• Proven experience in marketing and promotion within the housing sector, particularly specialist accommodation.
• Knowledge of housing allocations policy and local lettings policy.
• Ability to work with a range of internal and external stakeholders, including care agencies, NHS, and emergency services.
• Strong communication and presentation skills, with the ability to produce clear reports and recommendations.
• Experience in handling safeguarding concerns and knowledge of relevant procedures.
• Competence in managing financial transactions related to housing and preventing fraud.
• Ability to conduct dynamic risk assessments and provide a flexible customer-focused service.