Housing Officer FTC

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. 

At Places for People, our Housing Officers are known as Place Managers because they are the go to person in the community. Because Community Matters, our Place Managers play a key role in creating thriving and resilient communities, places where customers feel proud to live. We know that to make this reality, we need to increase visibility and availability of support, which is why we are investing in more frontline roles and reducing the size of Place Manager portfolios and more people to provide specialist support to customers to help them maintain their tenancy and to help reduce anti-social behaviour. 

So, what are you waiting for? Join a Community that cares about you!

More about your role

You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible.

An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework.

Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.

For more information, please download our job profile available on our website. 

This role is agile/home based and, as the majority of your work will focus mainly on the Bedfordshire, Buckinghamshire, Hertfordshire area. Please note, this is a fixed term role until January 2025

More about you

We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role – you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships.

You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions.

You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously.

The essential criteria for this role are: 

• Team player with a positive, can do attitude
• Excellent communication and time management skills
• Can demonstrate an understanding of the operating environment and legislation
• Flexible and adaptable to change
• Housing background preferred but not essential
• Experience of working in a fast-paced customer service environment

It is also essential that applicants for this role have a Full Driving Licence and access to own vehicle. 

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• Competitive salary, with a salary review yearly  
• Pension with matched contributions up to 7% 
• Excellent holiday package – 35 days annual leave with the option to buy or sell leave 
• Cashback plan for healthcare costs – up to £500 saving per year 
• A bonus scheme for all colleagues at 2% 
• Training and development 
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .