Housing Assistant

Posted 16 April by Pertemps Scotland
Easy Apply
£12.81 per hour
Edinburgh , Midlothian
Temporary, full-time
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Posted by Pertemps Scotland
Housing Assistant

Rate of pay - £12.81 per hour
Hours - Mon-Fri, 36 hours per week
Duration - Temporary ongoing
Location - Craigmillar (North East Locality)

Successful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.

This department deals mostly with temporary accommodation.

Duties to include:
  • Revenue collection
  • Contacting clients who are in accommodation to get housing benefits applications completed
  • Gather proof of income required for housing benefit applications
  • Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
  • Small Balance letters
  • Bills from suppliers
  • Broken metres
  • Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.
  • Gas force entries
  • Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services.
  • Using appropriate systems to process service requests or updates for wider services.
  • General admin duties such as dealing with the mail

Successful applicants must:
  • Have knowledge of IT systems such as outlook, word, excel
  • Have excellent customer service skills
  • Be able to deal with members of the public in difficult situations
  • Have knowledge of Microsoft applications
  • Have excellent time keeping skills
  • Be honest, trustworthy and punctual
  • Have good problem solving skills

A basic disclosure will be required for this role at a cost of £25

If you have the relevant skills and experience please apply directly to this advert

Reference: 52486645

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