Housing Assistant

Housing Assistant - London Borough Council

Adecco are supporting a London Borough Council team in a service role as a Housing Assistant

Our client's Safer Communities and Housing Service team has additional requirements

They are seeking dynamic and collaborative individuals to join their team to provide the best possible service to support their approach to provisions to Resident Services in Ealing. If you are passionate about improving services and working in a fast paced environment, then we have the right roles for you.

• Full time role - 35 hours per week
• Temporary Role - 3 months with likely extension as well as opportunity to apply for permanent role
• £15.01-£17.50 per hour PAYE (Circa £31,8K per annum)
• Office based to begin, based in Northolt
• IT equipment provided

Role Purpose

• Comply with Ealing Council' Code of Conduct, Equality & Diversity Policy and Health & Safety Policy
• Provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person for Neighbourhood Housing teams.
• Provide support to residents across a range of tenures throughout the lifetime of their tenancies.
• Work in a performance-managed culture, to be responsible and accountable for delivering an excellent customer focused service and meeting service objectives
• General office support as directed by the Neighbourhood Team Leaders.
• Work as part of a team to deliver excellence, solve problems and deliver value for residents.

Duties

• Be the first point of contact for housing services on reception, receiving enquiries from customers in person, by telephone, by letter and electronically
• Develop and maintain a good working knowledge of housing services and procedures and ensure procedures are followed
• Provide a strong customer focused service and deliver housing services to a diverse community
• Deal with difficult situations in a way that tries to resolve issues for the customer
• To manage office administrative work, including the Document Management system
• Process key returns and liaise with the Voids Team
• Monitor property rent accounts, send letters, making agreements to pay and update records

An ideal candidate

• Able to deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Leader when necessary
• Able to take personal responsibility for delivering the front line services within set timescales, for improving own performance and customer services
• Able to manage and maintain records, files and other documentation accurately
• Ability to deal with customer enquiries and requests on the telephone and face to face in a friendly and helpful way.
• Able to deal with customer enquiries and requests face to face, by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately where possible

If you are right for the role and you can develop both the Borough Council and your profile, let us know...

Please APPLY NOW...

Why work with Adecco:

- 20 days annual leave + 9 days bank holiday
- Perks at work - discount vouchers and points to spend
- Support program with 24/7 helpline

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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