Housing and Property Service Manager

Role:              Housing and Property Service Manager

Based:           Nottingham

Hourly:          £22 - £25ph £34,160 Permanent salary

Start Date:   ASAP

Duration:     Permanent

Hours:          35 hours Monday to Friday -  Occasional evening or weekend work may be required

Our client, a leading domestic abuse charity, is looking for an experienced, innovative and enthusiastic Housing Manager to lead on the acquisition of new properties, develop their new housing management service and to take over management of existing refuge/dispersed refuge accommodation. 

Synopsis of duties:

• Be responsible for all housing management and property acquisition related activity
• To be responsible for project manging the implementation of the expansion of the property portfolio meeting compliance needs of investors and partner organisations engaged to provide expert oversight.  
• Manage outsourced contracts for all housing related works, seeking new contracts including, where necessary, formal tendering processes. This includes managing of contractors, suppliers, solicitors, surveyors initially directly.
• Managing the relationships with landlords and tenants, reviewing leases, licences, contracts, and seeking suitable legal advice as needed. Creating and maintaining administrative systems to track all such legal documents and commitments. Ensure Job Description complies with all legal requirements as a landlord including seeking external advice where needed.
• Ensure compliance with all relevant health and safety regulations and guidance.
• Line manage and grow a staff team. 
• Recruiting and, with external partners, training staff as part of the new expanded housing service.
• Monitoring and projecting budgets for existing and new services, ensuring best value and future planning (including costed planned preventative maintenance schedules).
• Overseeing and managing in conjunction with finance colleagues, all housing benefit claims and evidence, working with external partners as needed
• Providing reports and projections for investors and other partners and internal stakeholders including trustees and senior leadership team.
• Developing existing and creating new policies and procedures and implementing the same for all relevant elements of the role. 
• Ensure a high quality of service to both staff and tenants seeking constantly to review and improve service quality and streamline processes.
• To provide case management and supervision for all housing officers.  When necessary, especially at the start of the project, to hold housing cases directly.
• To comply with HR and Finance policies and procedures, working with colleagues to amend these as needed to suit the needs of this developing area of work.
• Provide effective leadership and performance management of this department.

Essential Requirements:

• Management and leadership experience, including in the charity sector.
• Experience working collaboratively with all stakeholders internal and external to deliver results on time, on budget and of high quality.
• Able to make connections across the organisation and provide support and challenge, working collaboratively across functions.
• Significant experience of staff management and development 
• Experience engaging and managing building contractors, utility suppliers, surveyors, solicitors etc, using tendering process where necessary.
• Experience of managing and working within budgets and other key performance indicators producing clear reports and analysis. Experience in the Social Housing sector. 
• Experience working with buildings, contractors, or housing in another context
• DBS dated within the last 12 months or on the update service
• Full driving licence with own vehicle

Supporting Futures Consulting acts as both an employer and an agency.