Housing Advice and Benefits Team Manager

Job Title: Housing Advice and Benefits Team Manager
Location: Rugby
Salary / Pay Rate:£30.62 P/H (Umbrella)
Job Type: Temporary

The Role
We are currently seeking a Housing Advice and Benefits Services Manager to be the operational lead in delivering a continuously improving, creative and empathetic Housing Advice and Benefits Service, which is responsive to the needs of customers and reflective of our corporate values.

You will work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough by managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the adopted allocations policy.

You will oversee the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme. Support the strategic enabling of affordable housing, which meets need and ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements.

Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan along with the effective management of staff, budgets, health and safety and business continuity plans to ensure an efficient and responsive service.

The Candidate
Ability to lead, motivate and develop a multi-operational team to deliver an empathetic, responsive, and legally compliant customer service, in accordance with our corporate values.
Possess, and continue to develop, the skills and knowledge required of an operational lead supporting our most vulnerable residents in respect of homelessness, rough sleeping, housing needs and housing allocations.
Ability to support and oversee the Housing Benefit and Strategic Enabling of affordable homes functions, within the borough, with a preparedness to develop skills and knowledge further in these fields.

How to apply
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;