Housekeeper - Queensgate Shopping Centre

Purpose of the Role

To effectively undertake a range of cleaning duties in line with the Housekeeping Specification to ensure that all areas (front-of-house, back-of-house, external) of Queensgate Shopping Centre are consistently clean and presentable.

Key Responsibilities

To undertake a range of cleaning duties to the standard specified within the Housekeeping Specification, inclusive of:

• Reporting and reacting to incidents (such as spillages) as and when required.
• Cleaning interior and exterior touchpoints, surfaces, furnishings, fixtures and fittings.
• Cleaning interior and exterior floors and floor coverings.
• Cleaning washroom areas inclusive of toilet appliances (i.e. toilets, sinks, etc), also replenishing consumables (i.e hand-soap, toilet tissue, etc).
• Removing waste from internal and external areas; segregating and disposing of this in a suitable manner.
• Removing sharps / biohazards as an when required; disposing of these in a suitable manner.
• To escalate any incidents on-site to the Shift Leader / Operations so they may be rectified immediately.
• To undertake any other reasonable duties/request that commensurate with this position as designated by the Shift Leader / Soft Services Cleaning Manager / Facilities Manager / Client / Company.

Health and Safety

• To take reasonable care of your own health and safety.
• To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
• To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
• To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
• To report any injuries, strains or illnesses you suffer as a result of doing your work activity to your line manager immediately.
• To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
• To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
• To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
• To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Other

• To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
• To work in accordance with site policies and procedures.
• To liaise and communicate with other colleagues as needed.

Person specification:

• Able to lift and carry heavy equipment, furniture, rubbish.
• Able to wear personal protective equipment as supplied.
• An effective communicator with a good understanding and speaking of English.
• Able to plan and priorities’ workload to ensure objectives are achieved on time.
• Able to identify problems and take appropriate action where necessary to resolve.
• Able to follow instructions on the use of cleaning materials and machinery.
• Able to attain a consistent standard of service in cleaning duties.
• Enjoys and is able to work constructively as part of a team.
• Able to adhere to manual handling and health and safety regulations as required.
• Flexible approach to work.
• Appreciates that projects need to be completed; effective and efficient Time management of self and duties.
• Methodical approach with an ability to work under pressure.
• Uses judgement to know when to ask for help and guidance.
• Takes responsibility for own work and demonstrates initiative.
• Records information accurately and pays attention to detail.
• Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.

Skills, Knowledge and Experience

• Experience of working in a fast-paced, customer-facing environment.
• Previous cleaning experience within the retail (or similar) industry.
• Full UK Driving Licence.

Working Hours - 37.5 HRS / Week – 4 On, 2 Off Roster Pattern – Varied Shift Times (06:00 – 14:00 & 14:00 – 22:00) 

Salary - £11.45/hr 

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Please see our Benefits Booklet for more information.