Hotel Administrator

Hotel Administrator

Edge Hotel Group (EHG) - No.192 Oxford & Old Abbey House Hotel

Location: Oxfordshire, UK

Type: Full time, permanent

Salary: £20K-£24K depending on experience

Start Date: 1st May 2024 (TBC)

A brilliant opportunity to join our rapidly growing business providing quality technology led hotel accommodation in and around Oxfordshire. As Hotel Administrator you will be the heart and soul of EHG with an exciting array of responsibilities that encourage the business to flourish and ensure the smooth running of the day-to-day operations. This is the perfect role for somebody who is looking for flexibility, enjoys varied work, and is passionate about providing great customer service.

About the role

• Managing bookings, availability, and pricing on CRM tools to ensure targets are met.
• Dealing with customer enquiries via email, phone call and face to face.
• Working to provide the best customer experience by putting our guests first.
• Processing bookings, payments and invoices and driving direct reservations.
• Ensuring brand standards are consistently maintained and utilising guest feedback to boost performance against KPI’s.
• Running day to day operations; working alongside housekeeping, managing stock levels and orders, carrying out frequent property checks to ensure necessary maintenance tasks are carried out in a cost effective and efficient manner.
• Managing relationships with local trades people and suppliers as and when works are required.
• Reporting monthly figures to Hotel Manager.

About you

• An outgoing, friendly person who has a keen eye for detail.
• Comfortable and enthusiastic dealing with customers.
• Strong organisation and time management skills.
• Computer literate and technology savvy - Using Outlook, Excel, online management tools and technology on site at hotels e.g. check in kiosks.
• An independent worker who is confident in making the right decisions for the business but not afraid to ask for help or soundboard ideas with colleagues.
• Holds a UK driving license so can drive between sites across Oxfordshire.

The successful applicant will also benefit from: -

• iPhone & laptop for work purposes.
• Access to desk and/or meeting space at office in Witney as and when required.
• 28 days annual leave.
• Flexible working hours.
• Nest pension.

This is a great opportunity to work in a fast-paced business in which you can develop your skills and with the opportunity to grow your career as the business continues to grow. If interested, please apply with your CV and we will get back to you to begin the interview process.