Home Ownership Officer

• Hourly Rate: £18.40 PAYE
• Location: Liverpool (with travel to Manchester)
• Job Type: Contract (3 months+)
• Immediate Start

As a Home Ownership Officer, you will play a crucial role in providing a customer-focused account management service to shared ownership and leasehold customers, including commercial properties. This position is ideal for someone with a strong understanding of leasehold legislation and a passion for delivering exceptional service to customers.

• Provide account management services to shared ownership and leasehold customers within a specified geographical region.
• Ensure contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.
• Manage service charge financial activities effectively, including budget planning, the service charge setting consultation process, and reviews of scheme expenditure.
• Act as an advocate for customers, ensuring their expectations are maintained and they receive appropriate levels of service.
• Manage Caretakers within the specified region to ensure the delivery of effective services to Home Ownership customers on behalf of the Group.

• Up-to-date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
• CIOH partial/fully qualified or equivalent qualification or experience.
• Excellent attention to detail with the ability to work under pressure and deliver to strict deadlines.
• Ability to manage conflicting priorities and remain results-driven.
• Strong analytical skills, including the ability to critically analyse complex information.
• Experience in providing meaningful management information.
• Customer-focused with excellent communication skills, both written and verbal.
• Confidence to interact with employees at all levels.

• Competitive hourly rate of £18.40 PAYE.
• Opportunity to make a significant impact in a customer-focused role.
• Dynamic work environment with the potential for contract extension.

To apply for the Home Ownership Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.