Helpdesk support analyst

Your new company
With a clear future-forward vision, my client strives to inspire you to achieve more than you ever thought possible. Their knowledgeable teams are dedicated to delivering the best possible solutions to help your business thrive, no matter what challenges you face. They believe in reducing complexity, modernising the workplace, and leading through action.

Your new role
This role is a second level application support position, however there may also be expectations to answer the phones and complete first level activities. The focus is on case and issue management, user instruction, investigating problems and resolving issues.

What you'll need to succeed

• 2 years + experience in technical Helpdesk support role.
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• Ability to independently work as a contributing member in a high-paced and focused team.
• Excellent team working skills, with a healthy understanding of the importance of attendance and timekeeping.
• Excellent written and verbal communication skills.

What you'll get in return
My client has partnered with Compt to provide you with 100% personalised and inclusive perk stipends, so you can get the benefits most meaningful to you and your always-evolving needs. Through this program, employees will be receiving a quarterly stipend to spend on the categories below. These funds will be deposited quarterly (prorated monthly for new hires) and expire at the end of each quarter.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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