Helpdesk IT Support Technician Apprentice

Employer description: 
Flex Managed Services is your Shropshire-based IT partner. We provide comprehensive IT support, hardware, software, and custom network solutions for growing businesses. Our friendly, expert team acts as your in-house IT department, ensuring your technology supports your business goals. We're passionate about client satisfaction and delivering efficient, professional service. 

Overview: 
Launch your IT career with our Help Desk Technician apprenticeship at Flex IT! 
You'll provide top-notch customer support, master troubleshooting basics, and gain hands-on experience installing hardware. 
Join our dynamic team and grow your potential! 

Duties: 

• Daily backup checks
• Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site
• Keeping customer updated when working on support tickets via Connectwise
• Working to resolve helpdesk issues in a timely manner but escalating to 2nd line if required
• Entering time on Connectwise
• Creating documentation on any installations, or updating calls as required
• Assisting all members of Flex

Desired skills / qualities: 

• Strong interest in IT
• Demonstrated interest in technology, willingness to ask questions, and take advantage of training opportunities 
• Clear written and verbal communication 
• Patience, empathy, and a genuine desire to solve problems for others 
• Ability to prioritize requests while staying organized and meeting deadlines 
• Comfortable with a fast-paced environment where everyday brings new challenges to solve 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Total working week: 
37.5 hours per week - Monday to Friday.

Benefits:

• 28 days holiday inc bank holidays
• Salary sacrifice [you can buy further annual leave / holiday] 
• Paid Sick Leave 
• Coffee Machine 
• Free Tea/Coffee/fruit
• Company pension scheme
• Death In Benefits Service 

Future prospects:
Upon successful completion of the apprenticeship there is a strong possibility you will gain full-time employment.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!