Helpdesk Coordinator

Helpdesk Coordinator - Building Services & FM - Blackburn - Up to £25,000

About the company

We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn.

Helpdesk Coordinator - The Rewards

• Basic Salary £23,000 - £25,000 dependant on experience in a similar role.

Helpdesk Coordinator - Requirements & Responsibilities

• To proactively schedule and plan reactive and PPM tasks for their field engineers through their system, undertake administration and other duties.
  
• Produce related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.
• To manage the maintenance office administration systems.
• To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
• To manage & update computerised PPM and work records.
• To ensure PPM work orders are produced via help desk orders and documents.
• To respond on the telephone/email to client requests and dispatch the appropriate engineer.
• To manage and produce reports, survey data and general maintenance related business letters.
• To input completed work orders and produce associated reports from the database.
• To monitor outstanding work orders and produce backlog reports.
• To assist in invoice disputes by document preparation and control.
• Motivate and manage other Admin staff and manage their training requirements.
• Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

This role would suit a Helpdesk Assistant, Planner, Scheduler, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant.

About Us

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