Helpdesk Administrator

Helpdesk Administrator

Pay rate - £12ph

Temporary

Full-time

Based in Basingstoke

Working hours - Sunday - Thursday 09:30 - 18:00 

Immediate start

REED Business Support are recruiting on behalf of a client for an experienced Helpdesk Administrator.

Duties of a Helpdesk Administrator will include:

• Addressing and settling customer inquiries
• Detecting potential service issues, formulating remediation strategies, and managing resolution processes
• Serving as the primary contact for customer-related concerns
• Providing prompt and professional replies to customer inquiries
• Informing customers about existing or expected service disruptions
• Ensuring clear communication with all internal parties

Requirements:

• Previous experience in Customer Service
• Proficient in Microsoft Packages
• Strong attention to detail
• Well organized and able to prioritize tasks
• Excellent verbal communication & telephone manner

If you believe that this is the right opportunity for you then please Apply Now online or contact Hannah Rice in the Basingstoke Office.

To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.