Heat Pump Support Engineer

Calisen is expanding its range of activities in line with its mission to deliver Smarter Energy for All. Plug Me In – Heat is Calisen’s first step into low carbon heat and establishing a nationwide heat pump business.

We are seeking a Technical Support Engineer to provide expert technical support for air source heat pump installations. In this role, you will be responsible for assisting customers and internal teams with troubleshooting, problem-solving, and providing guidance on the installation, maintenance, and operation of air source heat pump systems. Your in-depth knowledge and expertise in this field will be crucial in ensuring customer satisfaction and the successful operation of our products.

What our Technical Support Engineer will receive…

• £35k - £40k salary (depending on experience)
• Monday – Friday 42.5 hrs, working from the Calisen Smarter Energy Academy in Ashton-in-Makerfield
• 30 Days holiday incremental to 33 days with yearly service (inclusive of Bank holidays)
• Accrued company sick pay (up to 4 weeks)
• Fantastic dental, optical & private healthcare cashback scheme
• Development opportunities, including opportunities to progress into senior roles

What we are looking for in a Technical Support Lead…

• Proven experience in technical support, preferably in the air source heat pump industry
• Strong knowledge of air source heat pump systems, installation processes, and troubleshooting techniques
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills
• Ability to work independently and collaborate effectively with cross-functional teams
• Detail-oriented with strong organisational and documentation skills
• Proficiency in using relevant software and tools for remote support and troubleshooting
• Have no unspent criminal convictions – must pass basic criminal record check
• Proven eligibility to work in the UK
• Willing to travel & work in other business locations as required

Calisen is proud to be a Real Living Wage employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.

Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.