Head of Training & Development

The Company

My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses.

Job Overview

Join the team as Head of Professional Development and Demand, spearheading the transformation of workforce and service delivery. In this pivotal role, you will establish and lead a Centre of Excellence for the Tax and VAT advisory services and insurance products, setting standards and frameworks for excellence. You'll also oversee a team of workforce planners and demand specialists, ensuring optimal resource allocation and reporting.

Key Responsibilities:

• Establish a Centre of Excellence, setting standards and pathways for team members.
• Support with the development of the Graduate Scheme.
• Develop and implement a 1st Line delivery approach for Tax and VAT advisory services, focusing on training, quality control, and reporting.
• Foster a culture of collaboration and efficiency, maximising tool utilisation and data insights.
• Monitor KPIs to showcase team impact on service delivery.
• Cultivate a talent-rich environment that supports career advancement.
• Drive industry-leading standards through innovation and change management.
• Provide career development opportunities through qualifications and training.
• Efficiently manage resources to optimise workflow.
• Utilise data analytics to measure performance and productivity.

Why Join?

Join an award-winning workplace with a diverse range of customer service challenges across various sectors. The fast-paced environment rewards positivity, initiative, and results-driven attitudes. There are endless opportunities for career development, providing the resources you need to succeed. Experience a collaborative team ethos dedicated to maximising client satisfaction while achieving business objectives. If you're ambitious, focused, and passionate, we want you on the team!

Additional Information

This is a brand new role created to support the business with the skills shortage that the Tax and VAT industries are facing. It will require the successful candidate to be in office 5 days per week, located in Hinckley. Office hours are Monday - Friday, 8:45am - 5:15pm.

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