Head of Student Support

Contract Type: Full Time - Permanent

Location: Leeds, Leeds International Study Centre

Salary: Up to £36400 per annum

To be a member of the Centre Management Team with accountability for the Student Support Department including welfare and learning support, progression support and student engagement and transition (an indicative list of areas and themes is provided below for illustration, but this is not intended to be an exhaustive list).

The post holder will be part of the Centre Management Team reporting directly to the Deputy Centre Director (Student Experience) and will be the Designated Safeguarding Lead. You will play a vital role in achieving the delivery of the best possible student experience.

The post holder will line manage the Student Support Coordinators, the Lead Student Support Officer (Engagement and Transition) and the Student Support Officer (Engagement and Transition).

ABOUT THE ROLE

• Lead and manage Student Support Department, ensuring optimal student outcomes and experiences.
• Act as the Designated Safeguarding Lead, reporting directly to the Senior Leadership Team.
• Oversee the delivery of the PASS (Progression and Student Success) programme for student progression support.
• Coordinate student engagement and transition activities, including induction and outduction processes.
• Foster positive relationships with internal teams for holistic student support approaches.
• Cultivate partnerships within the Study Group network to enhance student support services.
• Collaborate with university partners to promote effective engagement for student benefit.
• Develop robust partnerships with Marketing Team, agents, and sponsors to meet strategic targets.
• Conduct performance management of direct reports, including setting objectives and conducting reviews.
• Manage departmental action plans, ensuring compliance with quality assurance and enhancement policies.

ABOUT YOU

• Level 6 Qualification
• Higher Level Safeguarding Training (Desirable)
• Providing Student Support in an educational setting
• Working with international students and an understanding of welfare, wellbeing and cultural issues that may arise (Desirable)
• Experience of successfully motivating and leading a team, or the coordination of a suitably complex task or project, resulting in successful outcomes.
• Experience of providing developmental feedback to others, which achieved a positive improvement.
• Excellent communication skills, including active listening, and the ability to communicate with a variety of stakeholders, written and verbal.
• Cultural appreciation and empathy skills
• Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy