Head of Residential

Pattinson Estate Agents is a renowned and established real estate agency with a network of 26 branches across North East. With a focus on delivering exceptional service and results to our clients, we specialise in sales, lettings, auctions, commercial property, conveyancing and financial services. We pride ourselves on our commitment to professionalism, integrity, and innovation.

As the Head of Residential, you will play a pivotal role in driving the success and growth of our residential business across our extensive branch network. You will be responsible for overseeing and optimising sales, lettings, auctions, conveyancing and financial services within the residential sector. This role requires an experienced and dynamic individual who can lead, motivate, and empower our residential teams to achieve outstanding results.

Key Responsibilities:

1. Strategic Leadership: Develop and execute strategic company plans to drive sales, lettings, auctions, conveyancing and financial services growth aligned with the company's objectives.

2. Team Management: Lead, mentor train / coach, and manage a team of residential professionals across the branch network, providing guidance, support, and training to maximise their potential and performance.

3. Recruitment: Able to comfortably recruit to ensure all branches are adequately staffed.

4. Performance Optimisation: Implement effective processes, systems, and KPIs to monitor and enhance the performance of residential sales, lettings, auction referrals, conveyancing and financial services activities.

5. Client Relationship Management: Foster and maintain strong relationships with clients, ensuring their needs are understood and met while delivering exceptional customer service and satisfaction.

6. Collaboration: Collaborate closely with other department heads and stakeholders to ensure seamless coordination and integration of residential services with other areas of the business.

7. Compliance and Risk Management: Ensure compliance with industry regulations, company policies, and best practices, while effectively managing risks associated with residential operations.

8. Reporting and Analysis: Prepare regular reports and analysis on key performance metrics, market trends, and opportunities to inform decision making and drive continuous improvement.

Requirements:

• Proven track record of success in a senior leadership role within the property industry, preferably with a minimum of 5 years experience in residential sales, lettings and auction.

• Strong leadership, management, and interpersonal skills with the ability to inspire and motivate teams to achieve goals and objectives. • Excellent strategic thinking, planning, and execution capabilities, with a results-oriented mindset and a focus on driving business growth and profitability.

• Exceptional communication, negotiation, and relationship-building skills, with the ability to interact effectively with clients, colleagues, and stakeholders at all levels.

• Sound knowledge of property market dynamics, trends, and regulatory requirements, with the ability to anticipate and respond effectively to changes and challenges.

• Analytical mindset with proficiency in data analysis, reporting tools, and technology platforms to support informed decision-making and performance optimisation.