Head of Neighbourhoods

Head of Neighbourhoods

Location: Manchester (Agile)

Salary: Circa £65,000 per annum

The Vacancy

Permanent

Full time 35 hours per week

Closing date: 12th April 2024 (3pm)

1st Stage Interview date: 22nd April 2024

2nd Stage Interview Date: 29th April 2024

MSV Housing are looking for a Head of Neighbourhoods, to work collaboratively with the Assistant Director Customer and Communities, playing a strategic role in ensuring the effective delivery of high quality of neighbourhood management.

The successful candidate will lead, motivate and inspire the Neighbourhoods teams in delivering a high quality and responsive service to our customers, both internal and external. You will be working alongside colleagues across the business to ensure that our offerings are in line with MSV’s Neighbourhood Strategy and that our full range of services are meeting customer expectations.

As our Head of Neighbourhoods, your main responsibilities will be:

• Leading, managing and motivating the Regional Neighbourhood Managers and their Teams

• Inspiring and championing a culture of learning, accountability and collaborative working

• To effectively report to the Assistant Director Customer & Communities / Executive Director Customers on a regular basis, covering all matters relating to neighbourhood management and provide them with statistical data and information as required.

• To lead on neighbourhood management strategies, policies and procedures

• To develop and strengthen partnerships both internally and externally, working collaboratively with other teams to improve the customer journey

• Lead and ensure compliance with all external and statutory and legislative requirements, including GDRP and the Regulator of Social Housing

• Effectively contribute to financial and risk management controls to ensure all services meet regulatory and relevant standards and provide excellent value for money.

• Monitor, benchmark, and evaluate the performance of the teams making recommendations regarding performance and continuous improvement in regular reports to the Assistant Director Customer & Communities

• You will provide effective leadership and to motivate team members, and support and coach colleagues

Our ideal candidate will have / is:

The successful candidate will have the relevant experience in Neighbourhood management, managing a team and prioritising a demanding workload. We are looking for someone who has a demonstrable leadership and problem-solving skills, who has strong interpersonal skills with a friendly and professional manner.

• A Level 5 qualification in Housing Management, or the willingness to work towards

• Demonstrable experience of holding a neighbourhood management post within the housing sector and delivering a neighbourhood management service.

• Experience of managing people, leading teams and leading on organisational change

• Experience of formulating, implementing and reviewing policy and procedures

• Knowledge of Neighbourhood health and safety

• The ability to demonstrate effective communication skills with a wide range of people

• A flexible approach and able to work out of hours, including participating on the housing welfare out of hours rota

• Full driving licence and willingness to travel across the northwest as required

With aspirations to move MSV’s commercial property portfolio into the Neighbourhood team, We envisage that the role in the future will also take a strategic role in ensuring the effective delivery of leasehold and commercial marketed services, taking a lead on strategies, supporting complaints and liaising with our Property Care team to provide an excellent repairs service and embed excellence across our leasehold and commercial marketed properties. If you have knowledge and skills in these areas we would encourage you to include details in your application.

We are looking for an enthusiastic and knowledgeable candidate to who can recognise and respond to the challenges faced by customers and communities whilst enabling frontline teams to deliver a resilient and responsive service to our customers.

We reserve the right to close this recruitment, should it be deemed that we have received an appropriate number of applications.